Renault_Master

Good customer service is invisible when you don’t need it, but there when you do. Use our checklist to make sure you get what you need

Finding the right light commercial vehicle supplier

  • Ask the company who supplies and delivers your vehicle to make sure you know who you will be dealing with.
  • Make sure that your new vehicle will come with the standard manufacturer warranty.
  • When enquiring about funding, make sure that your contact understands your company position so that they can provide you with the right advice – are you a sole trader, a limited company, looking to order more vans in the future, and so on.
  • Always query if there will be an administration charge and what it will be at the outset and ask for quotations and order forms “in writing” (or at least via email).
    Van maintenance

    If you decide to lease your van, consider including maintenance in the deal

  • Make sure that you know about the order process and that you are happy with how it will work if you decide to progress.
  • Always find out the company’s cancellation and early termination policy.
  • Always make sure that you get a proper estimate of delivery timeframe, regardless of whether the vehicle is in stock or if it is a factory order.
  • Established what is and what isn’t included i.e. road tax for the term, maintenance, ply-lining etc.
  • Do you need customisation for your van? Can the supplier do this for you and what will it cost?
  • What about maintenance? Is this worth including in your monthly payments? Does your supplier have a maintenance programme available to you? Does it include replacement vans or the ability to find you short term van hire should you need it?
  • Get the service you expect – and need – so you can carry out your business.

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