IF you’re thinking about leasing a van, then check out the leasing broker Vanarama, which has just launched a peace-of-mind Total Lease Care (TLC) package for all its van leasing customers.
The Total Lease Care package is free as part of your van lease – and we all like something that’s extra, don’t we? – and includes enhanced breakdown cover during the time you have a van lease with Vanarama.
The package includes:
- breakdown cover;
- roadside recovery;
- and a relief vehicle for up to seven days if your van is off the road for more than 24 hours;
- plus there’s three free months of tools insurance, just in case the worst happens and the vehicle gets broken into.
Boss of Vanarama, Andy Alderson, said:
“Normally, all of our vehicles come with a manufacturer’s warranty and one year of breakdown recovery as standard, but our new Total Lease Care package enhances that cover significantly.
“We know our customers really well and understand the sorts of services that will really make a difference to them. If their van breaks down or they have an accident it can cost their businesses and frustrate their customers. If something happens, they don’t want to hear that it’s ‘not our problem’, they want support – that’s why we created the TLC package, to keep them on the road and able to work.”
“If something happens, they don’t want to hear it’s not our problem”
Total Lease Care is already being applied to all deliveries made since April 01, 2017. Vanarama says it has worked with customer service expert and author Michael Heppell to produce an infomercial about TLC. You can watch it at www.vanarama.co.uk/tlc. It’s the first time he’s officially endorsed a product.
“For us, providing the TLC package is not a cost, it’s an investment in our customers and their businesses,” continued Alderson.
“When someone chooses to lease a van from Vanarama, they do so because of our experience in the industry and our dedication to excellent customer service. TLC is a great example of how a clear understanding of our customers’ needs has led to the creation of an exciting new product. Gaining new customers is, of course, a key part of TLC’s introduction, but so is customer retention. We want to give people reasons to come back, to stay with us and shout about Vanarama to their friends – TLC is hopefully the latest reason to do so.”
Vanarama is a multiple award-winning leasing broker and a member of the Leasing Broker Federation.
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