LET’S face it, booking your van in for a service is a hassle and a time-consuming process!
Well, not for drivers of VW commercials any more, as Volkswagen Commercial Vehicles have launched an online booking tool, that can be accessed via a computer, tablet or mobile device.
Available via the Volkswagen Commercial Vehicles website, customers can use the simple step-by-step process to select the nearest Van Centre, type of work, date and drop-off time, using a variety of simple drop-down menus and check boxes. With the whole process taking a matter of minutes, even courtesy vehicles or collection and delivery options can also be arranged through the new system!
A key focus for Volkswagen Commercial Vehicles remains its commitment to reducing costly downtime and making servicing as hassle-free as possible for customers. This is embodied within the brand’s ‘Working with You’ philosophy.
Another way in which Volkswagen is working with customers is by introducing a video feedback platform. The system allows technicians to show any required work to customers via a video, speeding up the approval process for any repairs required and ensuring total transparency of the work undertaken.
The use of video in service areas has already proved successful within Volkswagen Passenger Cars retailers, increasing customer satisfaction and improving customer trust by preventing unexpected repair bills and reducing vehicle downtime.
The video forms part of Volkswagen’s Express Visual Check (EVC) feedback, offered to customers at no charge during all scheduled work. All vehicles undergo a comprehensive visual check by the service team to identify if there are any potential issues that should be brought to the attention of the owner.
Trevor Hodgson-Phillips, head of service and parts at Volkswagen Commercial Vehicles, said: “The launch of these services is further proof of how we are continuing to put our customers first. Businesses rely on their vans and these new tools are designed to help speed up the booking process, as well as reduce any costly downtime.”