Some departments in the building group have even been able to use engineer time sheets to determine the duration of on-site visits and travelling times and to provide customers with more accurate information as to visits.
Alborough admits that some of the group’s drivers were initially wary of the tracking system, seeing it merely as a big brother watching their movements.
“We had some feedback issues because drivers thought we were just watching them. But I went around the country and explained to our drivers what we were actually hoping to achieve using tracking, and they became more receptive.”
Flexible contract terms for the Quartix system and an effective customer service department have also earned praise from Gratte.
“The system ticks all of our boxes and we use it every day in our service departments,” Alborough says. “Quartix tracking plays a very important role in our day-to-day management – it has become a vital tool for us to run the fleet effectively.”
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