Karen Ewer
Karen Ewer, Business Development Manager, Fleet Assist
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ON-GOING expansion at Fleet Assist means that the number of customers’ company cars and vans now using its nationwide network of service outlets has accelerated through the one million barrier.

Fleet Assist provides leading contract hire and leasing companies and rental organisations with a network of more than 5,000 franchise and independent service outlets which undertake service, maintenance and repair (SMR) work on vehicles supplied to end-user fleets across the UK.

It has built up a wealth of SMR data to the extent that today a diverse range of organisations utilise the company’s consultancy service to obtain in-depth information on fleet car and van in-life expenditure to help establish real world whole life operating cost trends and even more accurate SMR cost figures.

Atlas is Fleet Assist’s sophisticated online operating platform, accessible in real-time by all customers. Key users are the operational, technical and risk departments within Fleet Assist’s customer base.

Atlas Analytics is Fleet Assist’s big data solution. Launched in November 2017 it brings together the £2 billion worth of individual vehicle SMR transaction from Fleet Assist’s customers to provide them and their end-user fleets with unparalleled business intelligence into vehicle maintenance spend.

Growing by 2,000 invoices per day, Atlas Analytics gives customers the ability to slice the data to suit individual needs showing them:

  • Where in the country;
  • With which repairers;
  • On what types of vehicle and;
  • On what types of jobs SMR budgets are being spent.

Daily updates means those in charge of SMR budgets at are no longer waiting for monthly reports; while information collected also allows them to identify and react to spend changes.

Karen Ewer, head of business development at Fleet Assist, said: “Sophisticated IT systems are now available to drill down and analyse all the data we have captured to provide customers with detailed information on every aspect of each vehicle’s SMR profile during its fleet life.

JCT600 Vehicle Leasing Solutions, which has 6,500 company cars and vans under lease and fleet management, was one of Fleet Assist’s founding customers more than 15 years ago.

Brian Kirby, business support director, said: “When Fleet Assist launched what it was offering sounded fantastic and so it has proved: access to a managed network of garages and online work authorisation. For JCT600, at the time, work authorisation was a manually intensive process and the company did not have an approved supplier network.

“Over the years JCT600 has introduced more Fleet Assist services notably including service booking, which importantly provides the company with work direction flow management.”

Graham Wright, group aftersales development manager at Ford-owned TrustFord, which comprises 47 dealerships and through an alliance partnership works with a further 254 Ford dealerships, said: “Fleet Assist is very consistent with its approach to business; its uniformity and its systems are easy to use. That gives me and all the dealers’ confidence to embrace and see the partnership expand.”






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Chris Wright
Chris Wright has been covering the automotive industry nationally and internationally for 30 years. Following spells with consumer titles he became News Editor of Automotive Management (AM), Editor of Automotive International, International Editor for Detroit-based Automotive News, and Editor of Dealer Update. He has also co-authored several FT Management Reports and contributes regularly to Justauto.com


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