VAUXHALL’s refreshed Premier Van Centres are set to shake-up the van fleet aftersales sector, with over 90 per cent of all UK businesses covered with a 30-minute drive.
Designed to maximise mobility and minimise downtime, Premier Van centres will offer Vauxhall van fleet customers diagnostics checks without appointment, lead times no longer than three days and a dedicated Premier Van Helpline.
On top of this, Vauxhall will even collect and deliver vehicles within a ten mile radius (five miles within the M25) and offer a free courtesy vehicle.
All Premier Van Centre sites will carry out Class 7 MOTs and have a 5-tonne lift on-site.
To become a Premier Service Centre, dealers will have to meet a strict selection criteria. Those sites that can provide sales and service support and meet strict service level requirements, are the only ones that will qualify for Premier Van Centre status.
Premier Van Centres are also listed on Epyx 1link for ease of identification and online service booking requests.
Repairs are carried out at fixed labour rates, with job sheets completed on the day the work is completed and invoiced within five working days – so there are no hidden or unexpected surprises.
Customers can also take advantage of a while you wait option, when a repair is expected to be completed on the same day.
Once work is complete, a 25 point safety check is carried out including all safety enhancements and software updates. Vauxhall will even wash and vac every van having an annual service and fit wiper blades for free.
Motorbodies Luton was the first Vauxhall retailer to be granted Premier Van Centre status.
Rachel Parker, Operations Director at Motorbodies Luton said of the new status:“This is a fantastic opportunity to demonstrate our commitment to looking after the needs of van customers.
“We always strive to deliver the very best in customer service and aftersales support.”
The announcement of Premier Van Centres follows the launch of the all-new British-built Vivaro, which further enhances Vauxhall’s award-winning van range.
Richard Collier, Vauxhall’s National Commercial Vehicle and B2B Sales Manager, added: “We are delighted to announce full details of our refreshed Premier Van Centres.
“The enhanced programme brings industry-leading customer experience to Vauxhall Commercial Vehicle fleet customers with over 90 per cent UK coverage. Our nationwide network of van experts will deliver the highest standards of skills and expertise whilst also helping fleets save time and money.”