The Quartix telematics reports on utilisation and idling times let the group keep tabs on vehicle movement and fuel usage and to combat theft and keep vans secure. Van managers can be notified of any irregular activity using geofencing alerts.

Some departments make use of engineer time sheets to time site visits and travel in order to communicate better with customers.

Initially, drivers were wary of vehicle tracking as a way to improve road performance, seeing the system as invasive. Danny said: “We had some feedback issues because drivers thought we were just watching them. But when I went around the country and explained what we were actually hoping to achieve using tracking and they became more receptive.”